Frequently Asked Questions
Everything you need to know about shopping with Marioneta.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries. Once your order ships, you will receive a tracking number via email.
What is your return policy?
Marioneta accepts returns within 30 days of purchase. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please note that sale items are final sale.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. As our collections range from slim to oversized fits, we recommend checking the 'Fit Notes' section for each individual garment.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna and Afterpay.
Are your materials sustainably sourced?
At Marioneta, we prioritize quality and ethics. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel. We are committed to reaching 100% sustainable materials by 2025.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team at [email protected].